How to Fix Microsoft Office AutoUpdate for Mac not working. By Andre Da Costa. Last Updated on February 27, 2019. If you installed Office 2016 for Mac back in September but haven’t been able to.
- Oct 25, 2013 How to Restore Default Blank Documents in Microsoft Word: Microsoft Office Tips. Restore default blank documents in Microsoft Word with help from a longtime software expert and professional in.
- Download Microsoft Word for macOS 10.13 or later and enjoy it on your Mac. A qualifying Office 365 subscription is required for Word, Excel, PowerPoint and Outlook. The trusted Word app lets you create, edit, view, and share your files with others quickly and easily.
- 2020-3-31 When you save a Word for Mac document, the application crashes or quits unexpectedly. Resolution Step 1: Download and install all Office updates. To obtain updates with Office for Mac applications, follow these steps: Microsoft AutoUpdate for Mac, which comes with Office, can keep your Microsoft software up to date.
Note
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
Symptoms
One or more toolbars are missing and cannot be added in Microsoft Excel for Mac.
Cause
There are two possible causes of this behavior:
- The oval button in the upper-right corner of the document was clicked. This button 'toggles' the display of toolbars on and off.
- There is an issue with Excel preferences.
Resolution
To resolve this issue, use the following methods in order.
Method 1: Make sure that toolbar display is not turned off
- In the upper-right corner of the Excel window, click the oval button.NoteWhen this button is clicked, the toolbars are hidden (in any Microsoft Office for Mac application). A second click causes the toolbars to be displayed.
- If the toolbars reappear, quit Excel, and then restart Excel to make sure that the appropriate toolbars are displayed.
If Method 1 did not resolve the problem, try Method 2.
Method 2: Remove the Excel preferences
Step 1: Quit all applications
To quit active applications, follow these steps:
- On the Apple menu, click Force Quit.
- Select an application in the 'Force Quit Applications' window.
- Click Force Quit.
- Repeate the previous steps until you quit all active applications.
Warning
When an application is force quit, any unsaved changes to open documents are not saved.
Step 2: Remove the Excel Preferences
To remove the Excel preferences, follow these steps.
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- Quit all Microsoft Office for Mac applications.
- On the Go menu, click Home.
- Open Library.NoteThe Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
- Open the Preferences folder. Click View, click Arrange by, and then select Name.
- Look for a file that is named com.microsoft.Excel.plist.
- If you locate the file, drag the file to the desktop. If you cannot locate the file, the application is using the default preferences.
- If you locate the file and move it to the desktop, start Excel, and check whether the problem still occurs. If the problem still occurs, quit Excel, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Excel.plist file to the trash.
- Quit all Office for Mac applications.
- On the Go menu, click Home.
- Open Library.NoteThe Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
- Open the Preferences folder.
- Open the Microsoft Folder.
- Look for a file that is named com.microsoft.Excel.prefs.plist.
- If you locate the file, move it to the desktop. If cannot locate the file, the application is using the default preferences.
- If you locate the file and move it to the desktop, start Excel, and then check whether the problem still occurs. If the problem still occurs, quit Excel, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Excel.prefs.plist file to the trash.
- Close all Office applications.
- On the Go menu, click Home.
- Open Library.NoteThe Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
- Open the Preferences folder.
- Open the Microsoft Folder.
- Open the Office 2008 or Office 2011 folder.
- Look for a file that is named Excel Toolbars (12) or Microsoft Excel Toolbars.
- If you locate the file, move it to the desktop. If you cannot locate the file, the application is using the default preferences.
If you locate the file and move it to the desktop, start Excel, and check whether the problem still occurs. If the problem still occurs, quit Excel, and restore the file to its original location. If the problem seems to be resolved, you can move the Excel Toolbars (12) file or the Microsoft Excel Toolbars to the trash.
Note
If the problem still occurs after you follow these steps, the problem is not related to these files. If the problem no longer occurs, one of these files was causing the problem. If this is the case, restore the files to their original location one at a time. Test the application after you restore each file. Continue to do this until the problem occurs again. When the problem recurs, you can then assume that it is caused by the last file that you restored. Drag that file to the trash.
-->Note
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
If you're looking for recent Word document recovery info, see:
- Recover your Office files (For versions through Office 2019)
For more on earlier versions of Word, see:
Resolution
To fix this problem, use the following methods in the order in which they're presented, as appropriate for your situation.
Method 1: Search for the original document
To do this, follow these steps, as appropriate for the version of Windows that you're running.
Windows 10 and Windows 7
- Select Start, type the document name in the Start Search box (.doc or .docx), and then press Enter. If the File list contains the document, double-click the document to open it in Word.
- If the File list does not contain the file, go to Method 2.
Method 2: Search for Word backup files
Word backup file names end with the .wbk extension. If the Always create backup copy option is selected, there may be a backup copy of the file.
Note
To locate this option:
- Word for Office 365, Word 2019, Word 2016, and Word 2013:Select File, then Options, and then Advanced. Scroll down to the Save section and select Always create backup copy.
- Word 2010:Select File, then Options. In the Save tab, select Always create backup copy.
To find the backup copy of the file, follow these steps:
- Locate the folder in which you last saved the missing file.
- Search for files that have the .wbk file name extension.
If there's no .wbk file in the original folder, search the computer for any .wbk files. To do this, follow these steps:
Windows 10 and Windows 7
- Select Start, type *.wbk in the Start Search box, and then press Enter.
- If the File list contains the backup file, repeat the steps in step 2 ('Search for files that have the .wbk file name extension') to open the file. If the File list does not contain the backup file, go to Method 3.
If you find any files that have the name 'Backup of' followed by the name of the missing file, use one of the following procedures, as appropriate for the version of Word that you're running.
Word for Office 365, Word 2019, Word 2016, and Word 2013
- On the File menu, select Open, and then Browse. (In some versions, select Computer and then Browse.)
- In the Files of type list (All Word Documents), select All Files.
- Select the backup file that you found, and then select Open.
Word 2010
- On the File menu, select Open.
- In the Files of type list (All Word documents), select All Files.
- Select the backup file that you found, and then select Open.
Method 3: Search for AutoRecover files
AutoRecover file names end with the .asd extension. By default, Word searches for AutoRecover files every time that it starts, and then it displays all that it finds in the Document Recovery task pane.
- Use Word to automatically find the AutoRecover files. To do this, follow these steps:
- Is my microsoft store transferable to my mac. Right-click the taskbar, and then select Task Manager.
- On the Processes tab, select any instance of Winword.exe or Microsoft Word, and then select End Task or End Process. Repeat this step until you have exited all instances of Winword.exe and Word.
- Close the Windows Task Manager dialog box, and then start Word.If Word finds the AutoRecover file, the Document Recovery task pane opens on the left side of the screen, and the missing document is listed as 'document name [Original]' or as 'document name [Recovered].' If this occurs, double-click the file in the Document Recovery pane, select Save As on the File menu, and then save the document as a .docx file. Manually change the extension to .docx, if necessary, by right-clicking the file and selecting Rename.
- If the Recovery pane does not open, manually search for AutoRecover files. To do this, use one of the following procedures, as appropriate for the version of Word that you're running.Word for Office 365, Word 2019, Word 2016, and Word 2013
- On the File menu, select Open, and then Browse.
- If you don't see your document listed, select Recover Unsaved Documents.
Word 2010- On the File menu, select Recent.
- If you don't see your document listed, select Recover Unsaved Documents.
- If you can't locate an AutoRecover file in the location that is identified in the Folder name list, search your whole drive for any .asd files. To do this, follow these steps:Windows 10 and Windows 7
- Select Start, type .asd in the Start Search box, and then press Enter.
- If the File list does not contain AutoRecover files, go to Method 4.
If you find any files that have the .asd extension, use one of the following procedures, as appropriate for the version of Word that you're running:Word 2019, Word 2016, or Word 2013- On the File menu, select Open, and then Browse. (In some versions, select **Computer **and then Browse.)
- In the Files of type list (All Word Documents), select All Files.
- Select the .asd file that you found, and then select Open.
Word 2010- On the File menu, select Open.
- In the Files of type list (All Word Documents), select All Files.
- Select the .asd file that you found, and then select Open.
Note
If you find an AutoRecover file in the Recovery pane that does not open correctly, go to 'Method 6: How to troubleshoot damaged documents' for more information about how to open damaged files.
Method 4: Search for temporary files
Temporary file names end with the .tmp extension. To find these files, use one of the following procedure.
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- Select Start, type .tmp in the Start Search box, and then press Enter.
- On the Show only toolbar, select Other.
- Scroll through the files and search for files that match the last few dates and times that you edited the document. If you find the document that you're looking for, go to 'Method 6: How to troubleshoot damaged documents' for more information about how to recover information from the file.
Method 5: Search for '~' files
Some temporary file names start with the tilde (~) character. To find these files, follow these steps:
Windows 10 and Windows 7
- Select Start, type ~ in the Start Search box.
- Select See more results.Scroll through the files, and look for any that may match the last few dates and times that you edited the document. If you find the document that you're looking for, go to 'Method 6: How to troubleshoot damaged documents' for more information about how to recover information from the file.
For information about how Word creates and uses temporary files, see Description of how Word creates temporary files.
Method 6: How to troubleshoot damaged documents
For information about how to troubleshoot damaged Word documents, see the following articles in the Microsoft Knowledge Base:
More information
You can lose a Word document in certain situations. For example, the document may be lost if an error occurs that forces Word to close, if you experience a power interruption while editing, or if you close the document without saving your changes.
Note
The whole document may be lost if you have not recently saved the document. If you have saved your document, you may lose only the changes that you made since the last save. Be aware that some lost documents may not be recoverable.
The AutoRecover feature in Word performs an emergency backup of open documents when an error occurs. Some errors can interfere with the AutoRecover functionality. The AutoRecover feature is not a substitute for saving your files.
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We do not provide any utilities to recover deleted documents. However, some third-party utilities to recover deleted documents might be available on the Internet.
For more information about AutoRecover, see the following articles in the Microsoft Knowledge Base:
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.